Free shipping in metropolitan France on orders over €89

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Delivery and paiement

 How much is the delivery fee ?

Shipment in EU countries : 16€
Shipment in USA and Canada : 18€
Shipment in other countries :32€
In Metropolitan France, free shipment for an order worth more than €89. For an order with a value of less than €89, the delivery fee is €8. 
  When will my order be delivered ?
In metropolitan France, orders validated before 12.00 pm, are delivered within 3-4 working days by colissimo.Orders validated from Friday evening to Sunday evening or during French holidays will be processed on the next working day. Upon delivery of the order to our partner in charge of delivery, you will receive an email indicating that your order has left our warehouse.

WARNING, some puzzles, especially those identified as "Club des 1000" are cut on request, so delivery times can be extended. Call us for emergency/ information at 01 45 75 35 28.

The custom puzzle command being specific to each project, read more here !

  Can the delivery address differ from the billing address?
Yes. Make sure the desired delivery address is entered.

  Can I have an order sent to someone other than myself directly to their home?
You can completely assign your shipment to a different person and address than billing. Nevertheless, we cannot manage the gift wrapping, the addition of small message, and the invoice is systematically slipped into the package.

  How do I track my order?
If you place your order through your customer account or create one, you will be able to follow the path of your package under Order Tracking in your customer account.
 Status 100-Order received: Your order has arrived to us, we will process it as soon as possible
Status 300-Order shipped: Your order has left our warehouse and should arrive soon!

  How can I pay for my order in the Puzzle Michèle Wilson online shop?

Payment can be made by credit card (Mastercard or Visa) or by Paypal. For more information, please consult our general conditions of sale.

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